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December 03, 2012
Managed Hosted Voice Service Tailored For SMB Needs


By Ashok Bindra, TMCnet Contributor


Cloud -based phone service, also called Managed Hosted Voice Service, offers small and medium-sized businesses (SMBs) many advantages of IP PBXs, without having to lease, manage, and continuously update the IP PBX (News - Alert) equipment. It is a future-proof solution that can significantly reduce long distance costs with added benefits of advanced mobility and productivity features.

However, the communication needs of people working in an organization vary with the type of job being performed. For instance, VoIP features needed for CEOs differ from those required by CTOs and IT managers. Likewise, virtual workers have unique needs compared to those of receptionists and salespeople.

Taking such factors into consideration, hosted voice services provider Broadvox (News - Alert) has a new whitepaper, “Is Managed Hosted Voice Right For You?" For instance, CEOs and owners of small and medium sized businesses (SMBs) require hosted voice service that reduces both CapEx and OpEx costs, enabling business employees to stay connected using one number identification.  This helps improve customer service and productivity while uniting multiple offices with ease. It explores the specific advantages of Managed Hosted Voice Service with regard to particular business communication needs, roles, and priorities. It goes into detail about how this solution and its features uniquely address the needs of CEOs/owners, CTOs/IT managers, salespeople, virtual workers, and receptionists.

 Likewise, IT specialists increasingly recognize the benefits of strategically outsourcing specific IT responsibilities to providers such things as CRM, data storage, web hosting, email and many more. Consequently, managed hosted voice services offers CTOs and IT managers improved phone service without increasing IT costs while avoiding obsolescence. Plus, it improves operational resiliency and streamlines moves, adds and changes (MAC), as well as guarantees quality performance.

Similarly, sales professionals give credence to relationships and spend a lot of time at meetings and sales calls. Hence, they need one number so that wherever they go they have the flexibility to receive the calls they want, when they want, and where they want. In addition, hosted voice service gives them the ability to turn any phone into a business phone, connect to contacts faster, and track communications more efficiently.

Because more and more professionals are now working outside of a traditional single office environment, hosted voice service allows seamless integration of home offices, ability to integrate with mobile phones, contact or call center coordination and one inclusive bill.

Finally, receptionists are the front line of any businesses. Since they provide administrative support for the office, including managing the schedule for field sales and operations staff, being able to have anywhere and anytime access to people’s availability is critical and hosted makes it easy.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert)Follow us on Twitter.




Edited by Peter Bernstein



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